Eric D. Urban

Software Engineer | Full Stack Web Development

1-208-794-4587 ∙ Email ∙ LinkedIn ∙ GitHub ∙ Portfolio

Professional Summary

Results-driven operations manager with 7+ years of experience in leading teams, optimizing processes, and driving operational excellence through user-centric problem-solving, active listening, and lean management principles. Transitioning into full-stack development, I bring a strong analytical mindset and a proven ability to execute projects in line with stakeholders’ expectations. With technical expertise in front-end and back-end development, I am passionate about leveraging my problem-solving and process-driven approach to build impactful web applications. Eager to contribute to innovative solutions, enhance customer experiences, and turn stakeholders' visions into reality.

Software & Programming Experience

Front-End Development: HTML, CSS, JavaScript, React, Bootstrap
Back-End Development: Node.js, Express, EJS, SQL, jQuery
Version Control: Git, GitHub
Databases: MySQL, PostgreSQL
Cloud Computing: AWS
Tools & Technologies: RESTful APIs, Agile methodology, Postman, Microsoft Office Products (Excel, Teams, Word, Outlook, PowerPoint, etc.), Power BI, JSX

Core Competencies

Program/ Project Management
Agile Framework/ Adaptability
Marketing/Growth Strategy
Vision Execution/ Articulation
Regulatory Compliance
Lean Management/ Budgeting
Innovation/ Efficiency
Data Analysis/ Analytic Reasoning
Collaborative Project Building

PROFESSIONAL DEVELOPMENT & CERTIFICATIONS

The Complete Web Development Bootcamp | Dr. Angela Yu with The App Brewery (Completed - March 2025)

Ultimate AWS Certified Solutions Architect Associate | Stephane Maarek (Completed - November 2024)

Work Experience

Practice Manager | Scion Health (April 2023-January 2025)

In support of hospital initiative, implemented frequent in-servicing on verbiage and staff counseling to increase clinic copay collections from 60% to 80% in first quarter of position
Successfully managed a team of over 30 staff members and 10 providers, completed onboarding project of five new providers and their staff by coordinating and executing all necessary paperwork, orientation, and training
Through SAFe practices, led the relocation of several offices and ensured a seamless transition to their new facility by managing the logistics of moving equipment and supplies, as well as facilitating cross-functional collaboration with staff and stakeholders

Growth & Outreach Liaison | Scion Health (October 2020-April 2023)

Produced a 70% growth in cardiovascular cases through the implementation of STEMI Hotline program, provider rounding, and event coordination, leading to an increase in outpatient clinic visits by an average of 3 per day
Drove an 8% year-over-year increase in inbound transfers by producing and educating key relationships with regional stakeholders, holding quarterly seminars to those various stakeholder groups, and mediating referral line inefficiencies
Reliably generated a 10% increase quarter-on-quarter for the behavioral health unit by combating staffing schedules and educating referral lines

Facility Administrator | Keystone Health (April 2019- October 2020)

Earned $1 mil. in profits in 1 year, 12% more than the previous year, through lean process improvement and increased marketing efforts
Cut overall costs by 20% through rightsizing in labor management, proper budgeting, and change in vendors
Trained and oversaw over 15 department directors and 100 employees through daily operations
Certification: Licensed Nursing Facility Administrator (LNFA)

Business Office/ HR Director | Cascadia Healthcare (January 2018- April 2019)

Verified billing information and collected bills for over 50 residents
Oversaw the payroll and benefits of over 80 employees
Recruited over 50 employees within 2 months, solving staffing needs by 62%
Decreased turnover rate by 23% through implementing a new orientation and onboarding program